Effective Date: 20 August 2026
This Privacy Policy explains how LUSHKACOSMETICS LTD, trading as Lushka (Lushka, we, us or our), collects and uses personal information when you visit lushkacosmetics.com, place an order, contact us or otherwise interact with us.
For data-protection purposes, LUSHKACOSMETICS LTD is the controller of your personal information. Our address is 68 Nantwich Drive, Edinburgh, EH7 6RB and our privacy contact email is Lushkacosmetics@gmail.com.
1. Personal Information We Collect
Depending on how you interact with us, we may collect:
Identity and Contact Information
name, billing and delivery address, email address and telephone number;
Order and Transaction Information
products ordered, order value, delivery status, returns, refunds and communications about an order;
Payment Information
payment status, payment method and limited payment details supplied by our payment provider. We do not normally receive or store complete card numbers;
Account Information
login details, preferences and account history, if customer accounts are available;
Communications
emails, reviews, survey responses, customer-service messages and other correspondence;
Technical and Usage Information
IP address, device and browser type, identifiers, pages viewed, referral source, approximate location and interaction data;
Marketing Preferences
subscriptions, consent records and responses to campaigns; and
Fraud and Security Information
information needed to verify transactions, prevent misuse and protect the Website.
We collect information directly from you, automatically through the Website, and from service providers such as payment processors, delivery companies, ecommerce platforms and analytics providers.
Please do not send us sensitive personal information unless we specifically request it and explain why it is needed.
2. How and Why We Use Personal Information
We use personal information for the following purposes and lawful bases:
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Process payment, fulfil and deliver orders, manage returns and provide customer service | Identity, contact, order, payment and communications information | Performance of a contract |
| Keep transaction, tax and accounting records and respond to lawful requests | Identity, contact, order and transaction information | Legal obligation |
| Operate, secure and improve the Website; troubleshoot; prevent fraud and misuse | Technical, usage, transaction and fraud information | Legitimate interests in operating and protecting our business and customers |
| Send service messages about orders, accounts or policy changes | Contact, account and order information | Performance of a contract or legitimate interests |
| Send email or SMS marketing | Contact and marketing-preference information | Consent, or another basis permitted by applicable direct-marketing law |
| Measure Website use and advertising effectiveness | Technical, usage and identifier information | Consent where required; otherwise legitimate interests where permitted |
| Establish, exercise or defend legal claims | Relevant identity, transaction and communications information | Legitimate interests and legal obligation, as applicable |
Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights. Where we rely on consent, you may withdraw it at any time without affecting earlier processing.
3. Cookies and Similar Technologies
We use necessary cookies and similar technologies to run the Website, remember a basket, keep it secure and complete checkout. With your consent where required, we may also use analytics, personalisation or advertising technologies.
You can manage non-essential cookies through Shopify’s Cookie preferences control and your browser settings. Withdrawing consent does not affect processing that occurred before withdrawal. Blocking some cookies may affect Website features.
4. Marketing
We send electronic marketing only where permitted. You can unsubscribe at any time by using the link in a marketing message or emailing Lushkacosmetics@gmail.com. We may retain a minimal suppression record so that we can respect your request. Unsubscribing from marketing does not stop necessary service messages about an order or account.
5. How We Share Personal Information
We may share information only as reasonably necessary with:
- ecommerce hosting, website, IT and customer-support providers;
- payment processors and fraud-prevention providers;
- warehousing, fulfilment, postal and courier providers;
- analytics, advertising and marketing providers, subject to consent where required;
- professional advisers, insurers, auditors and financial institutions;
- regulators, courts, law-enforcement bodies or other authorities where required or permitted by law; and
- a buyer, seller or adviser involved in a proposed business sale, merger, restructuring or transfer.
These recipients may act as our processors or as separate controllers under their own privacy notices. We do not sell personal information for money.
6. International Transfers
Some service providers may process information outside the country where you live. Where data-protection law requires safeguards, we use a lawful transfer mechanism, such as an adequacy regulation or approved contractual clauses, and additional protections where appropriate. Contact Lushkacosmetics@gmail.com for more information about safeguards relevant to your information.
7. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide our services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.
We may anonymise information so that it can no longer identify you and use it for statistical purposes.
8. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for keeping any account password confidential.
9. Your Rights
Depending on where you live and the circumstances, you may have rights to:
- be informed about how your information is used;
- access a copy of your personal information;
- correct inaccurate or incomplete information;
- request deletion of information;
- restrict how information is used;
- object to processing based on legitimate interests or to direct marketing;
- receive certain information in a portable format;
- withdraw consent at any time; and
- complain to a data-protection regulator.
Your right to object: You may object at any time to our use of your personal information for direct marketing. You may also object to processing based on legitimate interests, although we may continue where we have compelling legitimate grounds or need the information for legal claims.
To exercise a right, email Lushkacosmetics@gmail.com. We may need to verify your identity. Rights are not absolute, and we will explain if an exemption applies.
If you are in the United Kingdom, you may complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.
10. Children’s Privacy
The Website is not directed to children under 13, and children must not place orders. We do not knowingly collect personal information from a child in a way that requires parental consent. If you believe a child has provided information improperly, contact Lushkacosmetics@gmail.com.
11. Third-Party Links
The Website may link to websites or services we do not control. Their privacy practices are governed by their own notices, and we encourage you to read them.
12. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. We will post the updated version here and change the effective date. We will provide additional notice where required.
13. Contact Us
Questions, requests and complaints about privacy may be sent to:
LUSHKACOSMETICS LTD, trading as Lushka
68 Nantwich Drive, Edinburgh, Scotland, EH7 6RB
Lushkacosmetics@gmail.com
